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We believe quality should never be a compromise. No matter what product you're looking for, we guarantee reliability. We want you to feel confident that your purchase is of the highest caliber. Because we design/create/provide custom products and services, we require PAYMENT IN FULL unless other arrangement (purchase orders received) are made, then a minimum of 50% down and the balance is due upon receipt of the finish product/services. All artwork must be approved prior to production/publication. Any unpaid balance (only if prearranged) will be subject to an annual service charge of 18% or 1.5% monthly with a minimum charge of $10 per month.
All checks or credit cards declined or returned for insufficient funds will be subject to an additional fee of $35 and, if unpaid, will be subject to further collection costs/filing fees with magistrates office.
Production times will vary since all the work we do is on a custom basis. We ask for a minimum 10-14 business days for most products/service (if all materials are readily available). Those requiring larger quantities, specialty products/services, specialty materials, holiday based, or fundraising event can require longer production times.
While shopping with us, we want you to be completely happy with the experience. If you have questions about us, our products, or even shipping, get in touch! We hope you continue to shop with us for many years to come. We guarantee our products/services at the time you receive and inspect for quality/craftsmanship (within 5 days of receipt). If your product becomes damaged, we reserve the right to inspect said damage to see if it was due to our production process or end user (customer) use.
We cannot be held responsible for manufacturer product failure/damage, breakage, or damage due to handling/washing/drying, etc. If, after inspected, it is determined to be a production problem, we will work with you in correcting/replacing the product (most times it will be at a minimal fee or at cost based on products/type of production). Our goal is customer satisfaction.
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Contact Us: firstname.lastname@example.org - (570) 279-3072